Privacy Policy

01 Introduction

ph969 ("ph969," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the ph969 online casino and sports betting platform (the "Platform"). This Privacy Policy describes how ph969 collects, uses, stores, shares, and protects your personal information when you access or use the Platform, including through our website at ph969.net.

This Privacy Policy is prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an account or using the ph969 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the ph969 Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

02 Personal Data We Collect

ph969 collects the following categories of personal data from players and prospective players:

2.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — ph969 strictly enforces the 21+ requirement)
• Nationality and country of residence
• Residential address
• Email address
• Mobile phone number

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie photographs submitted for identity verification purposes

2.3 Financial Data

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number)
• Transaction history, including deposits, withdrawals, and wager records
• Source of funds information where required by anti-money laundering regulations

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session logs, including login times, pages visited, and features used
• Game play history and betting patterns
• Cookie identifiers and similar tracking data (see Section 7)

2.5 Communications Data

• Records of your communications with ph969 customer support, including live chat transcripts and email correspondence
• Feedback, survey responses, and promotional opt-in preferences

03 How We Collect Your Data

ph969 collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, server logs, and similar technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from security partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly available sources: Information from public records or databases where permitted by applicable law for fraud prevention or regulatory compliance purposes.

04 How We Use Your Personal Data

ph969 uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and KYC data
Age and identity verification (21+ compliance)	Date of birth, KYC documents
Processing deposits and withdrawals	Financial data, identity data
Anti-money laundering (AML) compliance	Financial data, transaction history, source of funds
Fraud detection and platform security	Technical data, financial data, usage data
Customer support and dispute resolution	Identity, contact, and communications data
Responsible gaming monitoring and tools	Usage data, betting patterns, self-exclusion records
Personalization and platform improvement	Usage data, game history, preferences
Marketing communications (with consent)	Contact data, promotional preferences
Regulatory reporting and legal compliance	All categories as required by law

ph969 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

05 Legal Basis for Processing

ph969 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

ph969 does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Service Providers

Third-party vendors who assist ph969 in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, customer support software providers, and fraud detection services. These providers are contractually bound to process your data only on ph969's instructions and in accordance with applicable data privacy laws.

6.2 Regulatory & Law Enforcement Authorities

ph969 may disclose your personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent authorities where required by law, court order, or regulatory directive. ph969 will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of ph969's assets, your personal data may be transferred to the acquiring entity. ph969 will notify you via email or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

6.4 Responsible Gaming Partners

Where you have requested self-exclusion or where ph969 is required to report problem gambling indicators, limited data may be shared with recognized responsible gaming authorities or self-exclusion registries in accordance with applicable regulations.

07 Cookies & Tracking Technologies

ph969 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the ph969 website. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options to provide a more personalized experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the Platform — such as pages visited and session duration — to help ph969 improve the user experience.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out of marketing cookies at any time via your account settings or browser controls.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the ph969 Platform. ph969 does not use cookies to track your activity on third-party websites.

08 Data Retention

ph969 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).
• Customer support communications: Retained for three (3) years from the date of the communication, or longer if related to an ongoing dispute or legal matter.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymized or deleted.
• Marketing consent records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent.

When personal data is no longer required, ph969 will securely delete or anonymize it in accordance with our data disposal procedures.

09 Data Security

ph969 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph969 Platform.
• Encryption at rest for sensitive personal data stored on ph969 servers, including KYC documents and financial records.
• Access controls limiting access to personal data to authorized ph969 personnel on a strict need-to-know basis.
• Multi-factor authentication for internal systems that process personal data.
• Regular security audits and penetration testing conducted by independent security professionals.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

10 Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph969:

• Right to be informed: The right to know what personal data ph969 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data ph969 holds about you, including information on how it has been processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your ph969 account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph969's legal retention obligations.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. ph969 will cease such processing unless compelling legitimate grounds override your interests.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph969 has violated your data privacy rights.

To exercise any of these rights, please contact ph969's Data Protection Officer via live chat or by email at [email protected]. ph969 will respond to all verified requests within fifteen (15) business days. We may require you to verify your identity before processing your request.

11 Children's Privacy

The ph969 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. ph969 does not knowingly collect personal data from individuals under the age of 21.

If ph969 discovers that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and handle any funds in accordance with applicable regulations. If you are a parent or guardian and believe your child has registered on ph969, please contact us immediately via live chat so we can take prompt action.

ph969 employs age verification procedures at registration and reserves the right to request proof of age at any time during a player's use of the Platform.

12 Updates to This Privacy Policy

ph969 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, ph969 will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the ph969 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ph969's data processing practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. ph969 encourages you to contact us first so we can address your concern promptly and directly.