Terms & Conditions

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," or "you") and ph969 ("ph969," "we," "us," or "our") governing your access to and use of the ph969 online casino and sports betting platform, including all associated services, features, content, and functionality made available through the ph969 website (collectively, the "Platform").

By registering an account, accessing the Platform, or placing any wager or bet on ph969, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

These Terms apply to all users of the ph969 Platform, including registered members, guests browsing the site, and any person accessing the Platform from within the Republic of the Philippines or from any other jurisdiction where access to ph969 is permitted by applicable law.

02 Eligibility

To register and maintain an account on ph969, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine gambling regulations and the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR).
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Republic of the Philippines or your jurisdiction of residence.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or agent of ph969, nor an immediate family member of any such person.
• You must not have been previously excluded, suspended, or banned from the ph969 Platform for any reason.
• You must not be registered on any self-exclusion list maintained by ph969 or any recognized responsible gaming authority.

ph969 reserves the right to verify your eligibility at any point during your use of the Platform. Providing false information to circumvent eligibility requirements is a material breach of these Terms and may result in permanent account termination and forfeiture of all account balances.

03 Account Registration

3.1 Single Account Policy

Each individual may hold only one (1) registered account on ph969. The creation of multiple accounts by a single individual — whether under the same or different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes a material breach of these Terms. ph969 employs technical and manual verification measures to detect duplicate accounts.

3.2 Accuracy of Information

You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes. ph969 is not liable for any loss or inconvenience arising from your failure to maintain accurate account information. You must register using your real name as it appears on your government-issued identification document.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your ph969 account credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. You must not share your login credentials with any third party. ph969 will never ask you for your password via any communication channel. Any activity conducted through your account is your sole responsibility, whether or not authorized by you.

If you suspect unauthorized access to your account, you must notify ph969 immediately via our 24/7 live chat support. ph969 will take reasonable steps to secure your account upon receiving such notification, but accepts no liability for losses incurred prior to notification.

3.4 Identity Verification (KYC)

ph969 is required to conduct Know Your Customer (KYC) verification in accordance with applicable anti-money laundering regulations. You may be required to submit copies of government-issued identification (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method ownership before withdrawals are processed or at any other time ph969 deems necessary.

04 Deposits & Withdrawals

4.1 Accepted Payment Methods

ph969 accepts deposits and processes withdrawals via the following payment methods available to Philippine-based players: GCash, PayMaya, Bank of the Philippine Islands (BPI), Banco de Oro (BDO), and Metrobank. All transactions are denominated in Philippine Peso (PHP / ₱). ph969 reserves the right to add, modify, or remove accepted payment methods at any time without prior notice.

4.2 Minimum Deposit

The minimum deposit amount on ph969 is ₱100. Deposits below this threshold will not be credited to your account. ph969 does not charge platform fees on deposits made via GCash or PayMaya; however, your payment provider may apply their own transaction fees, for which ph969 accepts no responsibility.

4.3 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal is processed.
• Withdrawals must be made to a payment method registered in your own name — third-party withdrawals are strictly prohibited.
• Any active bonus funds must meet the applicable wagering requirements before the associated winnings can be withdrawn.
• ph969 reserves the right to conduct additional security checks on withdrawal requests, which may extend processing times.
• ph969 reserves the right to withhold withdrawals pending investigation of suspected fraud, bonus abuse, or breach of these Terms.

4.4 Processing Times

GCash and PayMaya withdrawals are typically processed within minutes during business hours. Bank transfers via BPI, BDO, and Metrobank are typically processed within one (1) to three (3) business days. Processing times may vary during peak periods, public holidays, or when additional verification is required.

05 Bonuses & Promotions

ph969 offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the following general conditions unless otherwise specified in the individual promotion's terms:

• Bonuses are available to eligible registered players aged 21 and above only.
• Each bonus offer may only be claimed once per player, household, IP address, device, or payment method, unless explicitly stated otherwise.
• Wagering requirements must be met in full before bonus-derived winnings may be withdrawn. The applicable wagering multiplier will be stated in each promotion's specific terms.
• ph969 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly permitted.
• Any attempt to abuse bonus offers — including but not limited to creating multiple accounts, placing offsetting bets, or exploiting technical errors — will result in forfeiture of the bonus and associated winnings, and may result in account suspension.

06 Gameplay Rules

All games available on the ph969 Platform are governed by individual game rules displayed within each game interface. In the event of any conflict between these Terms and the rules of a specific game, the specific game rules shall prevail with respect to that game only.

• All bets placed on ph969 are final once confirmed. ph969 does not accept requests to cancel or modify confirmed bets except where a technical error has demonstrably affected the outcome.
• ph969 uses certified Random Number Generator (RNG) systems for all non-live casino games. These systems are independently audited to ensure fairness and unpredictability of outcomes.
• In the event of a disconnection during a live game session, ph969's server records shall be the definitive record of the game state at the time of disconnection. ph969 is not liable for losses resulting from disconnections caused by your internet service provider or device.
• ph969 reserves the right to void any bet or game round where a technical malfunction, software error, or human error has materially affected the outcome. In such cases, the stake will be returned to the player's account.
• Minimum and maximum bet limits apply to all games and are displayed within each game interface. These limits may be adjusted by ph969 at any time.

07 Prohibited Conduct

The following conduct is strictly prohibited on the ph969 Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of all balances, and referral to relevant law enforcement authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes, including chip dumping in poker or coordinated betting strategies designed to exploit the Platform.
• Engaging in any form of money laundering, fraud, or other financial crime through the Platform.
• Exploiting software bugs, glitches, or errors for financial gain. Any such exploitation must be reported to ph969 immediately.
• Registering or using an account on behalf of another person, or allowing another person to use your account.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.
• Engaging in abusive, threatening, or harassing behavior toward ph969 staff or other players via any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or security systems.

08 Responsible Gaming

ph969 is committed to promoting responsible gambling and player welfare. We recognize that gambling can become problematic for some individuals, and we provide a range of tools to help players maintain control over their gambling activity.

8.1 Available Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account at any time via account settings.
• Session Time Reminders: Configure reminders to alert you after a specified period of continuous play.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks) to take a break from gambling.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the ph969 Platform by contacting our support team. Self-exclusion requests are processed within 24 hours and are irrevocable for the duration of the exclusion period.

8.2 Age Restriction

ph969 strictly enforces the 21+ age requirement in compliance with Philippine gambling regulations. We employ age verification procedures at registration and reserve the right to request proof of age at any time. Players who are found to be under 21 years of age will have their accounts immediately closed and all funds handled in accordance with applicable regulations.

09 Intellectual Property

All content on the ph969 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and compilation of the Platform — is the property of ph969 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of ph969.

10 Limitation of Liability

To the maximum extent permitted by applicable law, ph969 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunctions, disconnections, or errors not caused by ph969's gross negligence.
• Losses arising from unauthorized access to your account where you have failed to maintain adequate security of your credentials.
• Delays in payment processing caused by third-party payment providers, including GCash, PayMaya, BPI, BDO, or Metrobank.
• Any loss or damage arising from your reliance on information provided on the Platform.

ph969's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your ph969 account in the thirty (30) days preceding the event giving rise to the claim.

11 Account Suspension & Termination

ph969 reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete KYC verification within the required timeframe.
• Provision of false, inaccurate, or misleading information during registration or verification.
• Conduct that ph969 reasonably believes poses a risk to the integrity of the Platform or the safety of other players.
• Receipt of a self-exclusion request from you or a recognized responsible gaming authority.

Upon account closure for breach of these Terms, ph969 reserves the right to withhold any account balance pending investigation. Where no breach is found, remaining balances (net of any bonus funds that have not met wagering requirements) will be returned to you via your registered payment method within a reasonable timeframe.

You may close your account at any time by contacting ph969 support via live chat. Account closure requests will be processed within two (2) business days. Any pending bets at the time of closure will be settled according to their normal outcomes.

12 Privacy & Data Protection

ph969 collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ph969 complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your personal data will not be sold to third parties. It may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or necessary to provide the Platform's services.

For full details on how ph969 handles your personal data, please review our Privacy Policy.

13 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of the ph969 Platform, you agree to first attempt to resolve the dispute informally by contacting ph969's customer support team. ph969 will make reasonable efforts to resolve disputes within fifteen (15) business days of receiving written notice of the dispute.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

14 Amendments to These Terms

ph969 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, ph969 will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

Your continued use of the ph969 Platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your account before the effective date of the changes.

The date of the most recent revision to these Terms is displayed at the top of this page. We recommend that you review these Terms periodically to stay informed of any updates.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the ph969 support team through the following channel:

For responsible gaming support, self-exclusion requests, or account restriction inquiries, please contact our dedicated responsible gaming team via live chat and identify your request as a responsible gaming matter for priority handling.